Common Questions
Get the answers you need to all your questions
Learn more about FastBridge Fiber, our services, and construction.
General
FastBridge Fiber offers fiber internet service to homes and businesses in our service area through our 100% fiber-optic network. To see if you’re in our service area, check service availability here. We keep home internet service simple with no contracts, no hidden fees, free professional installation, and live local customer service.
Click this link to check service availability. Enter your address on that page, to find out the status of our fiber internet network. Depending on how close we are to extending our network to your address, you’ll be able to sign up for service or let us know you’re interested in service once it becomes available.
We don’t offer TV, streaming service, phone, or security services – we leave that up to the experts in each area such as streaming services, VoIP (voice over internet) companies, and home alarm service providers.
We offer lightning-fast and highly reliable future-proof fiber internet service so all the services you do choose to use can run simultaneously without affecting one another.
Yes. We offer custom business internet solutions to businesses in our network area.
Complete this form to connect with one of our business specialists.
Construction
Construction timeframes vary depending on your neighborhood terrain, area geography, weather and other construction processes. We always try to complete construction as quickly as possible. If you’d like to be updated on our service availability in your area, please register here. This does not commit you to our service but will keep you on the list to receive updates on your address until you opt out.
In the last few years, it’s become evident that many areas of the country lack future-proof internet service. After studying several markets, we chose your area because there is demand from homeowners and businesses as well as unsatisfactory customer experience with the current service provider. You’ve never had fiber internet as a choice, and we believe you deserve it.
Yes. FastBridge Fiber is a public utility company and holds a Certificate of Public Convenience granted by the Pennsylvania Public Utility Commission. We are allowed by law to access and use public utility easements that may be on your property as necessary to build our network and provide service to the public. Most public utility easements were created by the subdivision plat approved by a local government agency when your neighborhood was initially developed, and are typically located on your property in one or more of the following areas:
- along the street
- along the sidewalk
- in the front yard
- along the rear lot line
- between two lots
- in a back alley
We will do our best to avoid damage to your property. We are committed to cleaning up and restoring the property to how we found it as quickly as possible once construction is complete. Please let us know if that is not the case by sending an email to us at support@fastbridgefiber.com or calling 800.661.0232 and we’ll do our best to make things right!
Yes, you can! Different areas of a neighborhood are connected to the network at various times depending on several factors. Sign up now to get your home in our queue for free professional installation.
Service
Our professional technicians will install a 5″x5″ Optical Network Terminal (ONT). This device converts the light signals in fiber optics to electrical signals. Next, we’ll install and set up a router, which plugs into the ONT and runs your wired and Wi-Fi networks. Last, we’ll show you how to access the CommandIQ app to manage your network from your smartphone.
Yes. We include a Gigaspire BLAST Wi-Fi 6 router with each plan at no additional charge. 2 Gig plans come with an enhanced Gigaspire BLAST router. All of the Gigaspire routers are cutting-edge and provide excellent coverage.
The internet service plan you sign up for is the main factor in determining the specific Gigaspire BLAST router our technicians place in your home. For the 500 Mbps and 1 Gig plans, we include a Gigaspire BLAST U4 device with 2 ethernet ports. For the 2 Gig plan, we have a Gigaspire BLAST U6.2 device with 4 ethernet ports. If you think you need more ports than that, we suggest you purchase an ethernet switch with enough ports for your devices and have that available when the technician arrives.
The short answer is “yes.” But we’re not sure why you’d want to. We include an advanced Gigaspire Wi-Fi 6 router device with all of our plans at no additional cost, and our CommandIQ app allows you full access to control your Wi-Fi network from your smartphone. If you choose not to use the Gigaspire router, the CommandIQ app will not work. Additionally, using a different router will limit the support we can provide you.
Your extender may or may not work with our router. Even if your extender does work with our router, the FastBridge Fiber CommandIQ app will not support that extender. Using your extender may impact the management of the Gigaspire BLAST router as well as your entire Wi-Fi network, and we may be limited in the support we can offer. The Gigaspire BLAST routers are very powerful, and you may not need an extender.
Have Additional Questions that need Answering?
You’ve come to the right place. Complete the form below or call us at 800.661.0232 and we’ll be happy to help!