Common Questions
Find all the answers to your questions here
Learn more about FastBridge Fiber, our services, and construction.
Home Internet
How can I check if FastBridge Fiber is available at my address?
When you submit your address to check availability, if it isn’t available quite yet, don’t worry! You’ll be notified as soon as service is coming soon or ready to go in your area.
Where can I see your fiber internet plans and pricing?
To check service availability and pricing for your address, click here.
How do I sign up for FastBridge Fiber and get connected?
All you need to do is check your address here. If service is available, you can place your order and schedule your installation appointment right away. Easy peasy lemon squeezy!
What happens during fiber internet installation?
It’s simple! Our professional technician will arrive within your 2-hour window and complete the setup in about 2 hours. They’ll install the fiber line, set up your Wi-Fi device, connect your main household devices, and show you how to manage your Wi-Fi through our app. Learn more here.
Do you offer internet bundles with TV or phone service?
No. We think our customers deserve choices. Bundles and packages lock you in, making you think you’re saving money, but you’re really not.
Many of our customers use Ooma for home phone service that works over the internet, and you can keep your phone number.
For streaming, our partner MyBundle helps you find the channels, movies, and shows you actually want.
Do I have to sign a contract for your internet service?
No. We are #1 haters of contracts, and you should be too!
Can you help me cancel my current internet contract?
Yes! Check out our Contract Buyout Program. (Keep in mind that we are NOT a contracted service.)
Streaming
Does FastBridge Fiber include streaming or TV services?
No, but we partner with MyBundle to help you choose the streaming services that fit your interests and budget.
Can I save money switching from cable TV to streaming with fiber internet?
Take a look at your current cable bill, you might be paying well over $200/month with hidden fees.
Switch to FastBridge Fiber and a live TV streaming service, and you could save around $100/month on average.
Our partners at MyBundle can show you the right streaming service for you. See their recommendations here.
What is MyBundle and how does it help me choose streaming services?
MyBundle offers free tools that match you with streaming services based on what you actually watch.
Just answer a few questions, explore recommendations, and compare prices and deals. It’s an easy way to save time and money.
Insider tip: Check MyBundle during Black Friday for the best deals!
Do I need special equipment to start streaming TV?
Nothing bulky, we promise! All you need is a smart TV or a streaming device.
If you need help, our streaming specialist can point you in the right direction.
Will streaming TV have a channel guide like cable?
Yes, and you might like it even better.
You can favorite channels, customize your guide, and in many cases enjoy unlimited DVR recording. Unlimited!
What’s the difference between streaming TV and cable TV?
Streaming gives you more flexibility. You can watch on any device, anywhere you have internet. No cable box required.
Can I keep my cable TV if I switch to fiber internet?
Yes, but you’ll still have the high costs that come with cable.
We recommend trying streaming services (many offer free trials). Most people quickly realize they don’t need cable anymore, and love the added features.
Can I still watch local news without cable TV?
Absolutely! Services like YouTube TV, Hulu + Live TV, and DIRECTV Stream offer local channels based on your ZIP code.
Many local stations also have free apps and live streams.
Construction
Why is FastBridge Fiber building in my neighborhood?
Because we believe you deserve the best internet, and fiber is simply the best! Up until now, your options likely haven’t kept up with today’s technology and bandwidth demands. Fiber internet sets you up for life!
Why doesn’t fiber service reach every street or house in my area?
While we aim to expand as much as possible, some areas face roadblocks like permitting requirements, complex engineering challenges, or existing infrastructure limitations.
These factors can delay or prevent expansion to certain homes, but we’re always evaluating opportunities to grow our network.
Will you fix my yard after fiber construction is finished?
We do our best to avoid damage and are committed to restoring your property as quickly as possible once construction is complete.
If something doesn’t look right, let us know by emailing support@fastbridgefiber.com or calling 800.661.0232. We’ll make it right!
Note: Weather may delay restoration.
Can I order service while construction is still happening in my neighborhood?
Yes! When we’re close to being service-ready, we’ll start accepting orders. Check your address here to see the status!
What do the utility flags in my yard mean?
Utility flags mark underground lines like gas, water, and electric to prevent damage during digging.
Please don’t remove them. They help keep everything safe and running smoothly. If you see flags, it’s also a sign that fiber internet is on the way!
Learn more about what different utility flags and markings mean here.
About Us
Where is FastBridge Fiber available right now?
We currently offer fiber internet in multiple markets across Pennsylvania and New York, and we’re expanding quickly!
Pennsylvania
- Sinking Spring
- West Reading
- Shillington
- Kenhorst
- Temple
- Laureldale
- City of Reading
- Wyomissing
- Wernersville
- Muhlenberg
- Bloomsburg
- Danville
- Williamsport
- South Williamsport
- Duboistown
- Montoursville
New York
- Buffalo
- Clarence
What services does FastBridge Fiber offer?
We sell internet service, plain and simple. But unlike most providers, our network is 100% fiber-optic. Once you switch, you’re set for life.
What is fiber internet and why is it better than cable?
Fiber internet uses light signals through glass strands, making it faster and more reliable than cable, which relies on copper wires.
That means higher speeds, lower latency, and consistent performance, even during peak usage. Perfect for streaming, gaming, and working from home.
Do you offer Spanish-speaking customer support?
Yes! We have team members ready to assist you in Spanish and answer any questions about our services.
Do you offer fiber internet for businesses?
Yes! We provide custom business internet solutions within our service areas.
Complete this form to connect with a business specialist.
Technical Questions
Who provides FastBridge Fiber’s network connectivity?
We connect to multiple upstream providers to ensure reliable service with minimal disruptions.
Currently, we partner with Tier 1 providers Lumen and Cogent across geographically diverse locations, all monitored to ensure strong performance as we grow.
Do you provide a public or private IP address?
Our standard service includes a private dynamic IP using carrier-grade NAT (CGNAT).
This may impact things like port forwarding or certain VPNs.
For $10/month, you can upgrade to a public static IP for more control and fewer restrictions.
What are symmetrical speeds and why do they matter?
Symmetrical speeds mean your upload speeds are just as fast as your downloads.
Unlike cable, fiber lets you stream, game, video chat, and upload files at full speed, no slowdowns.
We use XGS-PON technology, capable of delivering up to 10 Gbps upload and download speeds.
Get lightning-fast fiber internet today!
Have Additional Questions that need Answering?
You’ve come to the right place. Complete the form below or call us at 800.661.0232 and we’ll be happy to help!